It's rare to receive such high customer service so I am excited to be able to give 5 stars! Marmora Auto Body impressed for sure. They were able to have me bring in my vehicle the very day that I initially called, we went in and were greeted by friendly service and a clean waiting room, even the bathroom was spic and span. We had specified on the phone before arrival that we would need a rental vehicle while ours was being repaired. Once we arrived, they called the rental car office and explained that we needed a comparable vehicle ASAP, the rental car agency responded with "we don't have any vehicles" , instead of just passing along that piece of frustrating news and letting us deal with it, Marmora Auto Body told the rental car agency in a kind but no nonsense sort of, straight to the point way, that that is not there problem and they need to call a sister location and get us a vehicle immediately...and the rental car company actually complied!
The time frame that they gave us for repair was spot on and they kept us informed the whole time. The morning the vehicle would be ready for pickup they called to get an idea of my schedule and the vehicle was ready at the specified time, however, on the way there, we hit ridiculous traffic causing us to arrive about 1/2 hour after they closed, however I called and they said they would wait for me. They gave me all the details of my repair along with a life time warranty and a small bottle of touch up paint with the guidance not to leave it in the vehicle to avoid heat, they also detailed the inside and outside of my vehicle which was amazing! So thrilled I had such a pleasant experience, I highly recommend them.
Great job thanks guys
Great place, they did me a huge favor on the spot
Marmora Auto Body turned a horrible auto accident into a pleasurable experience! Ben was so accommodating and understanding to my needs. I had other scratches on the same side of my car where the work needed to be done. How surprised was I when Ben told me they buffed and painted the additional portion free of charge. Another surprise was when I got into my car and it was spotless! As if it was a brand new interior I just bought! I can't say enough positive things about Marmora Auto Body. Thanks guys for all you did for me!
Great experience. 8 year old car looked brand new after repair and complimentary detailing. I paid for repairs not insurance company and they charged exactly what was estimated.
Marmora Auto Body is a US Car Repair based in Marmora, New Jersey. Marmora Auto Body is located at 448 U.S. 9, Marmora, NJ 08223, USA.
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